
FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
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F.A.Q.
What puts Ultrasuede® "in a category all its own"?
Unique and proprietary technologies make Ultrasuede® a fabric like no other. These technologies—and only these technologies—ensure unparalleled luxury, appeal, performance and ease of care.
So how can I tell if it's genuine Ultrasuede®?
If you can do a direct comparison, you'll see and feel the difference immediately: Ultrasuede® delivers much more luxurious tactile and visual effects. But first look for the Ultrasuede® trademark.
What is Ultrasuede® used for?
It would be easier to list the ways Ultrasuede® is not used. Today you'll find Ultrasuede® in shoes, hats, bags, etc. You'll see it on walls, in high-end jewelry display cases and as part of imaginative craft items far too numerous to list here.
Why do so many different kinds of designers insist on Ultrasuede®?
Experience has taught them that Ultrasuede® provides unique solutions to the most challenging creative problems. This is because Ultrasuede® ensures an unparalleled combination of luxury, appeal, performance and ease of care.
What is the best way to clean Ultrasuede®?
Restore the sensuous nap and soft luster of Ultrasuede® by lightly buffing the surface with a medium-bristle brush. Most spills and stains disappear with a gentle dab of a cloth soaked in lukewarm (about 105° F) water. Tougher stains may require a mild cleaning fluid.
Is Ultrasuede® pet-friendly?
The advanced non-woven construction of Ultrasuede® makes it inherently pet-friendly. It resists scratching, there are no threads to pull or fray, and it won’t absorb stray hairs. In the event of pet “accidents,” Ultrasuede® also resists staining and odor absorption. (Determined animals can of course scratch or damage virtually any material. As with any luxury item in a pet environment, supervision is advised.)
Will Ultrasuede® affect my allergies?
Ultrasuede® is not a complete barrier like leather and anything smaller than 10 microns will pass through the fiber.
SHIPPING
How long does shipping take?
VidaStop will always try and ship within 2 business days. If there will be any delay in that estimate we will contact you before hand.
How does the item come packaged?
Orders less than 5 yards are folded when shipped. If you would like it on a roll, there's a $9.99 additional fee. Orders of 5 yards or more are rolled.
Will I be charged shipping?
We offer free shipping for any order $25 and up.
RETURNS
What is your returns policy?
We accept returns under the following conditions:
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Item(s) must be in original condition. Unflawed, unmarked, and uncut by the purchaser.
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Return must be received within 30 days of the receiving the product(s).
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A 15% restocking fee will be applied to all returns.
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All items that are "On Sale" are not returnable.
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All fabric sample orders are not returnable
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Unless we are in error, we do not refund shipping costs.
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Items returned to us in non-salable condition will be returned to sender, and no refund will be issued.
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If your order is deemed returnable, you will receive a refund of your order less shipping charges.
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Please contact Customer Service prior to returning any products back in order to ensure a refund is possible. 1-800-203-0956
Wholesale Account
How do I sign up for a Wholesale Account?
Good news! We can now offer wholesale pricing with an approved Wholesale Account! In order to be approved for a wholesale account you need to have the following information:
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Business Name
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Business Address & Phone #
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Business Tax ID #
If you have any questions about whether or not you qualify for a wholesale account, please feel free to contact us!
1-800-203-0956